Returns & Refunds Policy

 

We want you to be happy with your purchase. If you need to return an item, please review the policy below.

30-Day Returns

We accept eligible returns within 30 days of the date you receive your order.

To be eligible for a change-of-mind return, your item must:

• Be unworn and unused

• Be in the same condition in which you received it

• Have all original tags attached

• Be returned in its original packaging, where applicable.

• Include proof of purchase or your order details

Items that have been worn, washed, altered, damaged, stained, or otherwise used may not be eligible for a change-of-mind return.

How to Request a Return

To request a return, please contact us at:

jyothisjs020@gmail.com

Please include your order number, the item(s) you wish to return, and the reason for the return.

Please do not send an item back before your return has been approved. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide you with instructions on where to send the item.

 

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is faulty, damaged, defective, or you have received the wrong item, please contact us as soon as possible at jyothisjs020@gmail.com and provide:

• Your order number

• A description of the issue

• Clear photographs or videos showing the problem, where applicable

We will assess the issue and work with you to provide an appropriate remedy in accordance with your rights under the Australian Consumer Law (ACL).

Depending on the circumstances, this may include a repair, replacement, refund, or another remedy available under Australian Consumer Law.

You do not have to return an item simply because you have changed your mind if the item is otherwise in accordance with the agreement. However, change-of-mind returns are subject to the conditions described in this policy.

Sale Items

Sale and promotional items may be eligible for return if they meet the conditions of our change-of-mind return policy.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee or other rights you may have under the Australian Consumer Law.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for change-of-mind returns where they have been worn, used, soiled, damaged, or otherwise cannot reasonably be resold.

This may include items such as:

• Items that have been worn or washed

• Items without their original tags

• Items that have been altered or damaged after delivery

• Items that are stained, soiled, or show signs of use

• Personalised or custom-made items, where applicable

These exclusions do not apply where the item is faulty or otherwise covered by your rights under Australian Consumer Law.

Exchanges

We do not guarantee direct exchanges.

If you would like a different size, colour, or product, the quickest option may be to return the original item in accordance with this policy and place a new order for the item you want.

Faulty or incorrect items will be handled in accordance with Australian Consumer Law.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If your return is approved, your refund will generally be processed to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to make the funds available in your account.

If you have not received your refund after 15 business days from the date we confirm that your refund has been processed, please contact us at:

jyothisjs020@gmail.com

Australian Consumer Law

Our returns policy does not affect your rights under the Australian Consumer Law.

Australian consumers have rights and consumer guarantees that cannot be excluded by a store's return policy. If a product does not meet the consumer guarantees that apply to it, you may be entitled to a remedy such as a repair, replacement, refund, or other remedy depending on the circumstances.

For more information about your rights under Australian Consumer Law, you can visit the Australian Competition and Consumer Commission (ACCC) website.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

Email: jyothisjs020@gmail.com